Shipping Policy: Guidelines and Procedures

Syndmart LLC (“we,” “us,” or “our”) operates https://syndmart.com (the “Website”). By placing an order through our website, you agree to the terms outlined in this Shipping Policy. This policy is designed to set clear expectations and ensure a transparent shipping experience.

Shipping Policy: Methods

We offer multiple shipping options at checkout:

Standard Shipping: Free
Expedited Shipping: Available at an additional cost (calculated at checkout)

Available options and pricing will be displayed during checkout based on your location and order details.

Estimated Delivery Times

We work quickly to prepare and ship every order. While most orders arrive within the estimated timeframe, delivery may occasionally be affected by factors beyond our control, including customs clearance, carrier delays, severe weather, peak seasons, or local courier disruptions. Delivery times may be slightly extended during holidays or high-volume periods.

United States

Standard Shipping: 6–12 business days
Expedited Shipping: 4–8 business days (Available at an additional cost)

Europe

Standard Shipping: 7–14 business days
Expedited Shipping: 4–8 business days (Available at an additional cost)

International

Standard Shipping: 10–20 business days
Expedited Shipping: 4–8 business days (Available at an additional cost)

Delivery times may vary depending on destination, customs processing, and carrier conditions.

We currently ship to 150+ countries worldwide. International delivery times may vary by location.

Tracking Your Order

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

If your order does not arrive within the estimated timeframe, please contact our support team at info@syndmart.com for assistance.

Note: Tracking updates may take 24–72 hours to appear after shipment.

Customs & Import Fees

We handle customs clearance during shipping. Customers are not required to pay additional duties or import fees upon delivery.

Customs delays are outside our control and may impact delivery timelines.

Lost or Damaged Items

If your package arrives damaged:

If damage is visible at delivery, please refuse the shipment and contact us within 48 hours.
If the package was delivered in your absence and is damaged, contact us within 48 hours of delivery with photos of the damage.

We will review the claim and work toward a resolution in accordance with our Refund & Return Policy:
👉 https://syndmart.com/policies/refund-policy

Claims submitted after the 48-hour window may not be eligible.

Returns & Refunds

Returns and refunds are governed by our Refund & Return Policy, including eligibility requirements and timelines:
👉 https://syndmart.com/policies/refund-&-refund-policy

Please review that policy carefully before initiating a return.

Customer Service

For shipping questions or assistance, contact us at:
📧 info@syndmart.com