SYNDMART LLC ("we" and "us") is the operator of (syndmart.com) ("Website"). By placing an order through this website, you agree to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to protect and set expectations for our service mutually.
Shipping Methods:
We offer shipping methods to accommodate your needs. The available shipping will be presented during the checkout process. Each method has its associated costs and estimated delivery times.
Processing Time:
Orders are typically processed within 1-3 business days after payment confirmation. Please note that processing time may vary based on product availability and any customizations.
Shipping Costs
We can ship to virtually any address in the world. Shipping costs are calculated based on the selected shipping method and the destination. Any applicable shipping fees will be displayed at checkout. We may offer free shipping on all orders and Expedited shipping options are available at an additional cost.
Estimated Delivery Times:
The estimated delivery times are provided during the checkout process based on the selected shipping method. These are approximate and may be subject to unforeseen delays, such as customs processing or other external factors. During peak seasons or holidays, delivery times may be longer than usual.
Tracking Information:
Once your order has been shipped, you will receive a confirmation email with tracking information. This allows you to monitor the progress of your delivery. If the delivery time has exceeded the forecasted time, please contact us so that we can investigate.
Returns and Refunds:
Please refer to our syndmart.com/policies/refund-policy for information on our return and refund procedures, including eligibility criteria and timelines.
Lost or Damaged Items
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service within 2 days. If the parcel has been delivered without you being present, please contact customer service for the next steps within 2 days. We will work to resolve the issue and, if necessary, initiate a replacement or refund. See syndmart.com/policies/refund-policy for further details.
Customs and Duties:
For international orders, please be aware that customs duties and taxes may apply. Customers are responsible for any additional charges imposed by customs in their respective countries.
Customer service
For all customer service inquiries, please email us at info@syndmart.com