Thank you for shopping with us! Your satisfaction is our priority. If you're not entirely happy with your purchase, we're here to help with our hassle-free return policy within 14 days of receiving your items.

Conditions for Returns:

• Items must be in their original condition, unused, with tags attached.
• Return requests must be made within 14 days of receiving the product.
• Include your receipt or proof of purchase.

Return Process:

1. Contact our customer support at info@syndmart.com with your order number and product details to start the return process.
2. Our team will provide instructions for returning your item.
3. Pack the item securely, including a copy of the packing slip or order confirmation.
4. Ship the item to the provided address.

After Receiving Your Return:

• We'll inspect the item and process your refund or exchange within 5 business days of receipt.

Please Note:

• Customers are responsible for return shipping costs unless the return is due to our error.
• For your security, use a trackable shipping service.
• Refunds will be issued to the original payment method.

Damaged or Lost Items:

• Contact us immediately if your item is defective, damaged, or incorrect.
• Notify us within 2 days for damaged items; we'll arrange an exchange or refund.

Non-Returnable Items:

• Certain items like perishable goods, custom products, and personal care items cannot be returned.
• Christmas-related products, customized items, and specific categories like clearance items, undergarments, and downloadable software are non-refundable.

Exchanges:

• To expedite exchanges, return the item and place a new order.

European Union 14-Day Cooling Off Period:

• EU customers enjoy a 14-day period to cancel or return orders, no questions asked.

Contact Us:

• Have any questions? Reach out to our customer support at info@syndmart.com.