Return & Refund Policy

At Syndmart, we are committed to delivering quality products at competitive prices. To maintain a fair, transparent, and sustainable shopping experience for all customers, our return & refund policy is structured with clear guidelines outlined below.

Return & Refund Policy: Request Window

We offer a 14-day return request window, which means you must contact us within 14 days of receiving your item to request a return authorization.

Return requests submitted after this period will not be accepted.

Return Eligibility

To qualify for a return, items must:

Be unused, unworn, and in original condition
Have original tags attached
Be in original packaging
Include proof of purchase

Items that show signs of use, wear, damage, or tampering will be refused.

Return Authorization Required

All returns must be approved before shipping.

To request a return, email support@syndmart.com with:

Order number
Reason for return
Photos (if item is damaged or defective)

Items returned without prior authorization will be rejected and will not be refunded.

Return Shipping Responsibility

Customer Responsibility

Customers are fully responsible for all return shipping costs, including:

Domestic return shipping
International return shipping
Customs duties, taxes, and fees

Original shipping charges (If applied) are non-refundable.

For U.S.-based customers, we may offer a prepaid return shipping label as a convenience.

If a prepaid return label is used:

The cost of return shipping will be deducted from your refund
Return shipping is not free
Use of the prepaid label constitutes your authorization and acceptance of this deduction

Customers may also choose to return items using their preferred carrier at their own expense.

When Syndmart Covers Return Shipping

We will cover return shipping only if:

The item is defective
The item is damaged in transit
The wrong item was sent

Proof (in the form of photos/videos) is required. Claims without evidence may be denied.

International Returns

Because international return shipping can be costly:

Customers are responsible for all international return shipping costs, including customs duties and taxes.
Original shipping fees are non-refundable.
Return shipping costs may exceed the value of the item.

All international returns require the item to be returned to us for inspection.
Items must meet all return eligibility requirements outlined in this policy.

Once the returned item is received and inspected, a full refund will be issued only if the item is approved.
Refunds will not be issued for items that are returned damaged, used, altered, or not in their original condition.

All international return requests are reviewed on a case-by-case basis, and we reserve the right to decline returns that do not meet our return requirements

Damaged, Defective, or Incorrect Items

Inspect your order immediately upon delivery.

If your item arrives damaged, defective, or incorrect:

Contact us within 48 hours of delivery
Provide clear photos or video evidence

Failure to report issues within this timeframe may result in denial.

Non-Returnable & Final Sale Items

The following items are FINAL SALE and not eligible for return or refund:

Sale or clearance items
Gift cards
Personalized or custom items
Personal care, hygiene, or beauty products
Perishable goods
Hazardous or flammable materials

Exchanges

We do not offer direct exchanges.

To receive a different item:

Request a return (if eligible)
Place a new order separately

European Union Customers

If your order is shipped to the European Union, you may cancel or return your order within 14 days under EU consumer law.

However:

Return shipping costs remain the customer’s responsibility
Items must meet all eligibility requirements
Original shipping fees are non-refundable unless required by law

Refund Processing

Once an approved return is received and inspected:

Refunds are issued to the original payment method
Processing takes 3–7 business days
Banks and payment providers may require additional time

Refunds may be reduced to account for:

Return shipping costs
Damaged or used items
Missing packaging or accessories

Refund Denials

Refunds may be denied if:

Items are returned without approval
Items are used, worn, or damaged
Return conditions are not met
Return shipping is unpaid

Chargebacks & Disputes

By purchasing from Syndmart, you agree to this Refund & Return Policy.

Initiating a chargeback without first contacting us may result in:

Order dispute evidence submitted to your payment provider
Suspension of future purchases

We are committed to resolving issues fairly when contacted directly.

Contact Information

For return requests or questions:
📧 support@syndmart.com